Order Form

Please note that submitting a cake order form does not guarantee availability. Please submit an order request at least 2-3 weeks before you will need the cake/custom order! Malt Studios will respond within 72 hours to confirm order. Additionally, payment in full is required to secure your order and all sales are final.

Changes or Cancellations

If you need to change anything regarding your order, please do so at least 3 days before your cake pick-up date. Malt Studios has a zero cancellation policy. However, in cases of emergency, you can change your order to a later date or receive credit for a future order. Thank you for your understanding!

Allergies & Dietary Restrictions

Although Malt Studios is always happy to accommodate allergies and dietary restrictions; please note that all orders are made in a kitchen that also produce items with eggs, gluten, dairy, wheat, soy, peanuts, and tree nuts. Malt Studios LLC is not liable for any worst-case scenarios relating to orders and by ordering you are agreeing to all of the terms set forth.

Order Pickup

All Malt Studios orders are pickup only. Malt Studios is located in Chelsea, NYC. Once you have placed an order and payed in full, we will provide you the exact pickup address. We will reach out 2-3 days before pick-up date to schedule and confirm a pickup time. We will provide detailed instructions on how to transport and store the order. Please note that once an order is picked up Malt Studios is not liable to any damage regarding the order.

Cake Storage

Depending on the order, we advise keeping cakes in the fridge between collection and serving. However, we suggest taking the cake out of the fridge at least 1 hour before serving to allow it to come to room temperature. For certain orders, we may recommend different storage conditions but we will always inform you if that is the case. If placing an order with fresh florals and/or fruit, we recommend serving the order on the day of collection. We use fresh flowers that are food-safe but are NOT meant to be eaten. Malt Studios LLC is not liable for any side-effects if florals are consumed.

Design & Aesthetics

Malt Studios is happy to offer a different range of styles and designs for custom orders. Please note of any design/style requests when submitting order form. You may also email inspiration photos for an order. However, this does not confirm that we are able to produce the style you are asking for and Malt Studios will never copy the work of another baker, we will only take inspiration from it. Additionally, we will never produce the same looking cake; however, every cake will be beautiful and unique in its own right!

Thank you very much for all of your understanding and we can’t wait for you to order! If you have any other questions or concerns please email sabrina@malt-studios.com.